National Express: Tickets, Schedules and Routes

In general, travel during the week is cheaper, although Sunday is also a cheaper day to travel by bus.

National Express offers three ticket types on Omio:

• Restricted: This ticket cannot be refunded or exchanged. Ticket only valid on selected coach. Book this fare type if you are already at the station and want to avoid the queue.
• Standard: Non-refundable and valid only for selected coach. Changes can be made an hour before departure to the date and time for a £5 fee.
• Fully-Flexible: Can be refunded for a fee up to 72 hours before departure.

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  Good to know!
  The Standard ticket option is a smart and affordable choice for day trippers with a flexible schedule.

There are no seating class differences with National Express. Seat reservations are possible for a £2 fee per person but can only be reserved for the first five rows on the coach.

Good to know!
BYOP: Bring a blow up pillow to add extra comfort to a long journey, whether you're next to the window or a travel buddy.

There are no permanent National Express offers currently available on Omio. Be the first to know about our hot deals and deals by signing up for our newsletter!

National Express tickets go on sale about 15 months in advance, giving travellers plenty of time to organise their trip. If you find that you’re looking too far in advance to book tickets you can set up an email alert with Omio and we’ll let you know as soon as they’re available for you to book.

Selecting seats work on a first-come, first-serve basis when boarding the bus. Seat reservations are only available for the first five rows on National Express coaches for a £2 fee.

If you booked your ticket with Omio, just download the app and choose a mobile ticket. It's that easy. You can also print your ticket at a ticket office but only at select stations.

Depending on the ticket fare type, you can cancel or change your ticket. Our National Express: Ticket Types section details all the ticket types and their respective refund and exchange policies.

National Express does not specifically ask passengers to show ID when boarding their coaches, although we suggest that passengers travel with a valid ID that includes your birthdate.

For late buses or problems during your journey contact our Customer Service team.

The vast majority of the National Express' fleet offer a passenger lift at the front entrance of the coach. If you are a passenger travelling in a wheelchair, please notify National Express at least 36 hours in advance of your departure at 08717 81 81 81.

Carry on baggage: One piece of soft hand luggage (45cm x 35cm x 20cm) is allowed on board provided it fits under the seat in front of you or in the overhead bins. With the exception of briefcases, no hard-shelled cases, wheeled bags or hard-framed rucksacks/backpacks are permitted on board. These items may be stowed in the hold area for no additional charge.

Hold Luggage: Each passenger is permitted up to two medium bags (70cm x 30cm x 45cm), weighing 20kg max each in the hold. Additional baggage, oversized or special items* are subject to a fee.

Additional luggage: Passengers can purchase an allowance for additional baggage in person or online prior to departure.

Pushchairs and buggies: Passengers can stow pushchairs and buggies in the hold for no additional fee.

Only foldable bikes are permitted on board if they are stowed in a padded bag or hard case.

The only pets allowed onboard National Express coaches are assistance dogs. It’s important to let National Express know that they will be joining you, you can do this by calling their contact centre more than 36 hours before departure.